White Knight Appliances Terms and Conditions
These terms and conditions apply to all offers, orders and transactions via the White Knight Appliances Website. They do not affect your statutory rights. White Knight Appliances may amend the terms and conditions without prior notice.Please take the time to read and understand these Terms and Conditions.
By completing and submitting the electronic Order Form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract subject to these Terms and Conditions. The contract will be made under English law and subject to the jurisdiction of the courts of England & Wales.
The display of items for sale on the White Knight Appliances website is only an invitation to treat.
At Checkout all Input Information can be cleared or cancelled by clicking inside the field boxes and clicking the “x” on the right. By clicking submit, input information will be sent to White Knight Appliances.
Your Offer to Purchase (payment) will be acknowledged by way of a Receipt of Order. This will confirm the product(s) you wish to purchase. Receipt of Orders are sent to the email address provided at the time of making your order. If you do not receive a Receipt of Order within 24 hours of completing the online order form, please contact us on firstname.lastname@example.org
Once your Receipt of Order has been authorised by White Knight appliances an Order Confirmation email will be sent, confirming that your order has been processed by us and dispatched. Attached to your Order Confirmation will be a copy of these Terms and Conditions. Order Confirmations are usually received within 1 business day of your Offer to Purchase (payment). Delivery information will be provided in the Order Confirmation. (please refer to Delivery information below)
The legally binding contract of sale is formed when the product(s) is/are dispatched.
While a Credit or Debit Card may be debited prior to the Contract been formed, if the order is ultimately rejected, a refund will be issued.
Prices and Payment
All prices are in UK (£) Pounds Sterling and include VAT at the current rate. Prices may change without notice. This includes increases or decreases. All Prices include delivery to the UK Mainland, with some exclusions. For information on the exclusions please refer to the Delivery section below.
White Knight Appliances offer a secure encrypted worldpay online payments system, accepting all major Credit and Debit cards (excluding American Express). If you are having difficulty using the online payment system, please call our Sale Team who will be able to assist with your order on 01422 524118 Please note we do not take payments over the phone.
White Knight Appliances offer delivery to the UK Mainland, excluding Scottish Highlands, Northern Ireland, Off Shore Isles and areas accessed by Boat or Ferry. The cost of delivery is included in all the prices stated on the website. Surcharges may apply to some areas. Where a surcharge applies, you will be given the option to pay the surcharge or cancel your order. White Knight Appliances will not deliver outside of the UK Mainland.
Where ever possible, It is the intention of White Knight Appliances to deliver the following items in the timescales listed below.
- Full Size Dryers, Dishwashers, Washing Machines, Hostess Trolleys – Within 3 – 7 working days from the date the Order Confirmation is sent. Our carriers will aim to call on the number provided at checkout 24 hours prior to drop off to book your delivery.
- Spin Dryers, Side Servers, Hot Plates/Warmers and other small items – Within 2 – 3 working days from the date the Order Confirmation is sent. The carriers will not call prior to drop off. If you are out at the time of delivery a card will be left. Please call the number on the card to rearrange delivery.
- Compact Dryers – Within 2 – 3 working days from the date the Order Confirmation is sent. The carriers will send an email to the email address provided at checkout informing you of your delivery date. If you have any problems, please respond to the carriers email.
Whilst it is our intentions to maintain these delivery times, sometimes there are elements which are out of our control. We offer approximates dates for delivery, and shall not be held liable for any loss, damages, costs, or expenses incurred by you, due to a delay in the delivery of the goods. Do not book any fitting of products prior to having the product in your possession. Services other than those offered by White Knight Appliances, cannot be reimbursed.
All deliveries are to a ground floor door step locations only. Carriers are not insured to take any product inside a property, beyond the door threshold or up stairs. All products require a signature upon delivery. Please take time to check your goods carefully. By signing for the goods you are accepting responsibility for them, acknowledging they have been received and are in good condition and the correct model. If you have any concerns over the condition of the goods you have received, write this on the delivery note prior to signing, or call our Sales Team on 01422 524118. White Knight Appliances will not be held liable for any damages, including marks, scratches and dents which have not been noted on the delivery note at the time of delivery.
Where a delivery cannot be made within 30 days of purchase, providing reasonable attempts have been made by the customer to receive the goods, a full refund will be issued to the customer.
For delivery clarification please contact us.
Accuracy of Information
Gallery Pictures and are provided from the Manufacturers, Crosslee Plc. These are for illustration purposes only, colours and styles of the appliances can differ slightly from the Gallery Picture, including shades and finishes. Whilst White Knight Appliance endeavor to provide up to date and accurate information on our products, we cannot guarantee complete accuracy at all times. Therefore we advise all users to take the appropriate action to check information on the website prior to purchase. White Knight Appliances shall not be held accountable for any discrepancies. Product information can be verified by calling Crosslee PLC on 01422 203 963 or by visiting www.whiteknightrange.co.uk
In the event of inaccurate information being displayed White Knight Appliances shall reserve the right to cancel or refuse any orders stating an incorrect price regardless of whether or not the order has been confirmed. If your credit or debit card has already been charged when the error is discovered then a credit will be issued for the amount of the incorrect price.
In the unlikely event of a product you have ordered not being in stock, we will reimburse you the full amount you have paid with 1 business day of you asking for your order to be cancelled. White Knight Appliances shall not be held responsible to pay for an associated services booked and charges paid by the customer prior to the goods been in their physical possession.
Guarantees and Warranties
All products on the White Knight Appliances website come with a full 12 month Manufacturers Guarantee. We recommend you register your guarantee upon receipt of your item. Your guarantee is and addition to your purchase and does not affect your statutory right. Your guarantee will come included in your product and can be registered online at www.crosslee.co.uk
- The guarantee is only applicable if proof of purchase, for example a sales receipt, can be provided.
- The product must be used in the UK Mainland or Norther Ireland (BT Postcodes) unless agreed otherwise.
- The product must be used in a normal domestic purpose. Please note, the products we sell are not for commercial use, or for use outside in outbuilding such as garages and outhouses, or areas where the temperature falls below five degrees.
- The guarantee does not cover or include accidental damage, or damage caused by misuse or foreign objects.
- The customer must not attempt to repair the product themselves. Any attempts will void the guarantee.
- Access to a nationwide network of approved engineer in the event of a fault or problem.
- Callout, parts and labour included
- Breakdown numbers to call
In the case of a break down please call the service providers below…
UK Manufacturer’s Warranty Guarantee Service Providers.
|In UK & Republic of Ireland|
|• Electric Tumble Dryers|
• Gas Tumble Dryers
(Under Warranty ONLY)
• Spin Dryers
• Washing Machines
• Electric Fires
• Gas Fires
|Reapairs under Guarantee||0344 879 7422|
|In Northern Ireland|
|• Electric Tumble Dryers|
• Gas Tumble Dryes
• Spin Dryers
• Washing Machines
• Dish Washers
• Electric Fires
• Gas Fires
|Repairs under Guarantee||0289 036 5222|
* The following Hostess products are not serviced or repaired in the customer’s home, Hot Trays, Plate Warmers, Milk Frothers, Wine Bottle Chillers, Wine Preservers, Electric Corkscrews and Ice Makers. If a problem is experienced with these products please contact Crosslee Customer Services department on 01422 203 963.
7 Day Cancellation Period
You have the right to cancel your order within 7 days of the goods been in your physical possession or the possession of a person who you asks White Knight Appliances to deliver the goods to. You must inform White Knight Appliances of your wishes to cancel the Contract of Sale within 7 days. We advise all customers to notify us of their wish to cancel in writing by using the model Cancellation Form below, sending this either via the contact form on the contact page of the website at www.whiteknightdryers.com/contact, or by sending an email to email@example.com It is the customers responsibility to have durable proof their intention to cancel was provided to White Knight Appliances within 7 days of physical possession. Below is the information we will require in order to process your cancellation.
To, White Knight Appliances, Holmfield Mills, Holdsworth Road, Halifax HX3 6SN firstname.lastname@example.org T:01422 524118
I/We [*] hereby give notice that I/We [*] wish to cancel my/our Contract of Sale for the following goods and services [*]. I/We [*] understand by cancelling my/our Contract of Sale there will be a return fee of £45.00/£18.00/£36.00. I/We [*] understand there will be a charge should the value of the product have been dimished whilst in my/our [*] possession.
- Billing Address:
- Shipping Address:
- Contact Telephone Number
- Order number:
- Order date:
- Received on:
- Serial number of product:
- Reasons for wishing to cancel:
[*] Delete as appropriate
All customers will be expected to pay the cost of returning the goods unless the goods received were faulty or damage. The costs of returning the goods including VAT are listed below.
- Full Size Dryers, Dishwashers, Washing Machines, Hostess Trolleys, Refrigeration: £45.00
- Spin Dryers, Side Servers, Hot Plates/Warmers: £18.00
- Compact Dryers: £36.00
Any customers who paid an additional delivery surcharge will be expected to pay the above return cost plus the two way carriage of the additional surcharge. For example, one returned dryer with an additional surcharge of £30, Dryer return – £45, Surcharges 2 ways – 2 x £30, Total payable return cost £105.00
You may withdraw from the Contract of Sale and point up to the time the Order Confirmation has been sent. There will be no return charges for any customers who withdraw their offer of purchase when it has not yet been confirmed by White Knight Appliances. If you’re in any doubt as to whether a return fee is payable please contact us immediately. For more information on when Order Confirmations are sent, please review “Sale Contract” above.
All associated return costs including surcharges will be deducted from the total sale price paid at checkout prior to a refund been issued. Refunds are issued by the same method as payment. Refunds by card take up to 3 business days to show back on the card you paid with.
Diminishing the Value of the Goods
Deduction shall be made where the value of the goods have been diminished. We advise all customers to carefully unpack the goods, retaining any Guarantee forms, Instruction Booklets, Accessories, Screw Packs or any other associated “free” or “included” products. Where ever possible do not open any packaging other than what is necessary to establish the nature and characteristics of the product. If you have made any adaptions to the product we will not be able to offer a return.
White Knight Appliances
T: 00 44 (0) 1422 849 707
E:Sales@whiteknightdryers.co.uk or www.whiteknightdryers.com/contact
VAT ID GB 102924250
Please note that it is the responsibility of White Knight Appliances to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
All users of the website www.whiteknightdryers.com are not permitted to copy or reproduce any aspect of the website without the written consent of White Knight Appliances. By using this website you are agreeing to these Terms and Conditions.
Complaints can be made in writing on the contact form at www.whiteknightdryers.com/contact
The Terms and Conditions were last updated on 1tst october 2015 in accordance with the Consumer Contracts Regulations 2015.